Hello John,

Thank you for contacting us.

We are very sorry to hear your package may have been lost in transit. We see we emailed you back on 4/4/2021 but have not received a response from you. The USPS tracking site tells us your package was delivered.

Is there someone else at the delivery address who may have placed the package elsewhere?

Have you checked with neighbors to find if your package was delivered elsewhere by mistake?

Is this an apartment or condominium complex? Is there a mailroom and/or mailroom manager who may be holding your package for delivery?

If there is a mailroom, are there parcel lockers for packages?

If you have considered all the above and still do not have your package you will need to contact your local Post Office which is responsible for your regular mail delivery.

We suggest asking for the Postmaster or the Carrier who delivers your address route. Carriers usually remember where they left a package.

Pulsar’s policy requires us to wait 14 days from the ship date before we can refund or reship an order.

Please keep us posted if you locate your package.

Kind regards,

Your Pulsar Customer Service Team